Cancellation policy
Consumers have a right of withdrawal for contracts for the delivery of goods in accordance with the following provisions.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us (Heppner und Stolle GbR, Gabriel-von-Seidl-Str. 2a, 82031 Grünwald, Germany, Tel: +49 176 64258176, Email: info@ohgivi-shop.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
You can also electronically fill out and submit the sample cancellation form or another clear statement on our website www.info@ohgivi-shop.com . If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Sample cancellation form
“I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: … (please specify the goods that are to be covered by the revocation)
- Order number:… (please enter the order number of the goods here if you have received one from us)
- Ordered on: … / received on: … (please enter the dates on which you ordered and received the goods)
- Name: … (please enter your full name here)
- Address: … (please enter your full address here)
- Date: … (please enter the date of revocation here)”
- (*) Delete as appropriate